Returns & Refunds

Returns are reviewed based on product type, supplier rules, and condition of the item.

• Damaged or incorrect items: contact support within 48 hours with photos.
• Hygiene/personal-care items: return only if unopened unless damaged or incorrect.
• Custom products: not returnable unless damaged or incorrectly produced.
• Final sale items: not returnable unless damaged or incorrect.

Approved refunds may be returned to the original payment method, subject to payment provider processing timelines.