Frequently Asked Questions
What does Samanoona sell?
Samanoona sells a mix of custom products, everyday essentials, fashion items, home and kitchen products, beauty items, electronics accessories, kids’ products, gifts, and curated supplier-fulfilled products.
Are all products shipped by Samanoona?
Some products may be prepared or handled directly by Samanoona, while others may be fulfilled through trusted supplier or dropshipping partners. Delivery time may vary depending on the product type.
Do you offer Cash on Delivery?
Cash on Delivery may be available for selected locations and selected products. If COD is available for your address, it will appear during checkout.
How long does delivery take?
Delivery time depends on product type, location, and supplier availability. Custom and supplier-fulfilled products may require additional processing time.
Can custom products be returned?
Custom or personalized products usually cannot be returned unless they arrive damaged, defective, or different from what was confirmed.
What should I do if my item arrives damaged?
Contact us with your order number, photos of the item, and photos of the packaging. We will review the issue and guide you through the next step.