Shipping Policy

Samanoona offers delivery for eligible products based on customer location, product type, courier availability, and supplier processing time.

Processing time

Orders may require processing before dispatch. Processing time may vary depending on whether the product is ready-stock, custom-made, supplier-fulfilled, or dropshipped.

Delivery time

Delivery time depends on location and product type. Custom and supplier-fulfilled products may take longer than standard ready-stock products.

Supplier-fulfilled products

Some products may be shipped directly from suppliers or fulfillment partners. These items may have different delivery times, arrive separately, and be subject to availability confirmation.

Custom products

Custom products may require additional preparation time before shipping. Customers must ensure that names, designs, sizes, colors, and customization details are correct before confirming the order.

Shipping charges

Shipping charges may vary based on location, product type, courier method, and order value.

Delivery problems

Samanoona is not responsible for delays caused by incorrect customer address, unreachable phone number, courier delays, customs or import processing, weather, public holidays, or unexpected logistics issues.

Failed delivery

If delivery fails because the customer provided incorrect information or was unavailable, additional shipping charges may apply.