Refund Policy

Refund Policy

At Samanoona, we want customers to shop with confidence. This policy explains when returns, replacements, or refunds may be available.

Return eligibility

A product may be eligible for return or replacement if it arrived damaged, was defective, the wrong item was delivered, or the product was significantly different from the confirmed order details.

Non-returnable items

Custom or personalized products, used items, opened hygiene or beauty products, items without original packaging, clearance items, and products damaged by customer misuse may not be eligible for return unless damaged or incorrect.

Custom products

Custom products are prepared based on customer instructions. They usually cannot be cancelled, returned, or refunded once processing has started unless they arrive damaged, defective, or incorrectly made.

Damaged items

If your item arrives damaged, contact us within 24–48 hours of delivery with your order number, photos of the product, photos of the packaging, and a description of the issue.

Refund process

If a refund is approved, it may be processed through the original payment method, store credit, bank transfer, wallet transfer, or another approved method depending on the order and payment type.

Cash on Delivery orders

For COD orders, refunds may require a manual method after verification.

Shipping fees

Shipping fees may not be refundable unless the issue was caused by an error from Samanoona, courier, or supplier.