Refund and Returns Policy

Introduction

At Samanoona, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, our Return and Refund Policy outlines the process for returning items and obtaining a refund.

Returns

Eligibility for Returns:

• Items must be returned within 30 days of receipt.
• Items must be unused, in their original packaging, and in the same condition as when you received them.
• Certain items such as perishable goods, personalized items, and gift cards are not eligible for returns.

Return Process:

1. Request a Return: To initiate a return, please contact our customer service team at [email protected] with your order number and reason for the return.
2. Receive Return Authorization: Our team will review your request and, if approved, will provide you with a return authorization number and instructions on how to send your item back.
3. Ship the Item: Pack the item securely and include the return authorization number inside the package. Ship the item to the address provided in the return instructions.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

Refunds

Refund Eligibility:

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Partial Refunds:

• Partial refunds may be granted for items that are returned more than 30 days after delivery or that are not in their original condition.

Non-Refundable Items:

• Perishable goods, personalized items, and gift cards are non-refundable.

Late or Missing Refunds:

• If you haven’t received a refund within the specified time frame, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

Eligibility for Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] and follow the instructions provided.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Email: [email protected]
Address: 58030 E 2nd St, Ste 7000 #11916, Casper, Wyoming 82609, United States