CSR

Company Overview: Samanoona is committed to providing a seamless online shopping experience for our customers. We are looking for a dedicated E-Commerce Customer Service Representative to join our team and assist our customers with their inquiries, orders, and concerns.

Position Overview: The E-Commerce Customer Service Representative will be responsible for providing exceptional support to our online customers through various communication channels, including email, chat, and phone.

Key Responsibilities:

1. Customer Support:
   • Respond to customer inquiries promptly and professionally via email, chat, and phone.
   • Assist customers with order placement, tracking, and returns.
2. Issue Resolution:
   • Resolve customer complaints and issues efficiently and effectively.
   • Coordinate with other departments to ensure timely resolution of customer issues.
3. Product Knowledge:
   • Maintain a thorough understanding of our product offerings.
   • Provide accurate and detailed information to customers about products, pricing, and promotions.
4. Order Management:
   • Process customer orders and returns in our e-commerce system.
   • Ensure accurate and timely updates to customer accounts and order statuses.
5. Customer Feedback:
   • Collect and report customer feedback to help improve our products and services.
   • Identify trends and common issues to help develop better customer service strategies.
6. Documentation:
   • Maintain accurate records of customer interactions and transactions.
   • Document customer service processes and procedures.

Qualifications:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Previous experience in customer service, preferably in an e-commerce or retail environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks simultaneously and work under pressure.
• Proficiency in using customer service software and e-commerce platforms.

Preferred Skills:

• Familiarity with CRM systems.
• Experience with live chat support.
• Basic understanding of e-commerce operations and logistics.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company.
• Collaborative and supportive work environment.
• Professional development and career growth opportunities.